Trend micro security agent offline but shows green connection

TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION UPDATE
TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION UPGRADE
TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION SOFTWARE
TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION PASSWORD
TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION ZIP

TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION ZIP

Double-click the MSI file in the root of the ZIP file.

Copy the ZIP to the agent computer and extract it.

If multiple new agents are available for your platform, choose the latest one.

See Export the agent installer for instructions.

Export the new agent ZIP from Workload Security.

TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION PASSWORD

Deselect Prevent local end-users from uninstalling, stopping, or otherwise modifying the Agent or enter a password for a local override. In the Workload Security console, go to Computer editor > Settings > General.

Disable agent self-protection to allow the installer to make modifications to the agent.

TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION UPGRADE

If any of the above scenarios describes your situation, you can upgrade the agent by running the installer manually.

You prefer to deploy upgrades using a third-party system.

TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION SOFTWARE

Your agent software is too old, and Workload Security doesn't support upgrading it anymore.

There are connectivity restrictions between Workload Security and agent computers.

Sometimes you may not be able to upgrade the agent software from the Workload Security console. For details, see Automatically upgrade agents on activation. If Deep Security Agent is installed on Linux or Windows, you can choose to automatically upgrade the agent to the newest software version that's compatible with Workload Security when the agent is activated or reactivated. We recommend that you select the default Use the latest version for platform (X.Y.Z.NNNN). In the dialog box that appears, select the Agent Version. To identify a relay, look for the relay icon ( ). You must upgrade your relays before your agents to prevent failures.

Double-click a computer that you want to upgrade and on the Computer details dialog box, click the Upgrade Agent button.

Select the computer(s) that you want to upgrade, click the Actions button near the top and select Upgrade Agent Software.

Right-click the computer(s) that you want to upgrade, and select Actions > Upgrade Agent Software.

In the Workload Security console, go to Computers, and then do one of the following: Upgrade the agent from the Computers page For details, see Configure agent version control. What is considered 'out-of-date' is determined by version control rules you've set up.

Click Upgrade Agent / Appliance Software to upgrade all out-of-date computers.

In the main pane, look under the Computers section to see whether any computers are running agents for which upgrades are available.

In the Workload Security console, go to Administration > Updates > Software.

Continue with Upgrade an agent from the Computers page or Upgrade the agent by running the installer manually.

TREND MICRO SECURITY AGENT OFFLINE BUT SHOWS GREEN CONNECTION UPDATE

Computers appears, displaying all computers where Software Update Status is Out-of-Date. In the alert, click Show Details and then click View all out-of-date computers.When a new agent software version is available, a message appears on Alerts. You are now ready to upgrade your agent using any of the methods described in this topic. There are not upgrade notes for AIX at this time.An upgrade on Solaris may take five minutes or longer to complete in some cases.If this problem occurs, see Fix the upgrade issue on Solaris 11. If you upgrade from an earlier build, the agent may fail to start. On Solaris 11, if you are upgrading from Deep Security Agent 9.0, you must first upgrade to Deep Security Agent 9.0.0-5616 or a later 9.0 agent, and from there, upgrade to Deep Security Agent 11.0.The engine will return to the 'online' state after the first heartbeat following the upgrade.

Immediately after upgrading Deep Security Agent 12 or later on Windows with Anti-Malware enabled, be aware that the Anti-Malware engine may appear as 'Offline'.See Deep Security Agent Linux kernel support. Before upgrading the Deep Security Agent on a Linux platform, confirm the OS kernel is supported by the latest version of the agent.Next, review the platform-specific notes below and complete any advised tasks: For more information, see Agent package integrity check. When you upgrade the Deep Security Agent, Deep Security verifies your signature on Deep Security Agent to ensure that the software files have not changed since the time of signing. You must upgrade all relays before you begin upgrading agents, otherwise, upgrades may fail. Make a system restore point or VM snapshot of each agent. Back up the agent computers that you plan to upgrade.Deep Security Agent 12 Feature Releases.Deep Security Agent 12 LTS (GA version or LTS updates).Deep Security Agent 11 LTS (GA version or LTS updates).You can upgrade to the latest Deep Security Agent 20 from: Check that you're upgrading from a supported version.Software upgrades can be initiated through Workload Security or a third-party deployment system.

Trend micro security agent offline but shows green connection